Troubleshooting
Fixing “File too large” and “Unsupported file type” errors
What each error message means and how to fix it.
Last updated:
- Unsupported file type — the file’s real format (read from its content, not its name) is not supported. Convert it to a supported format.
- File too large — the file exceeds the current limit. See the limits below.
- The file contains insufficient information — for example a text below the minimum length for statistical analysis, or an audio file that is almost silent.
- Analysis temporarily unavailable — a server error occurred; please try again in a few minutes.
- Your browser could not decode this file — try another browser (Chrome or Edge decode the most formats).
| Text | up to 50 000 characters |
|---|---|
| Images | JPG, JPEG, PNG, WEBP, GIF — up to 20 MB |
| Audio | MP3, WAV, M4A, AAC, FLAC, OGG, OPUS — up to 200 MB |
| Video | MP4, MOV, M4V, WEBM — up to 200 MB |